Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging where applicable. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at support@teamlube.com. If your return is accepted, we’ll provide instructions on how and where to send your item.
Returns should be sent to:
TeamLube
Riesstraße 78
80993 München
Germany
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related questions at support@teamlube.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-Returnable Items
Certain types of items cannot be returned, including:
- custom or personalized products
- gift cards
- sale items where permitted by applicable law
Digital products and downloadable content are generally non-refundable once access, download, or delivery has been provided, unless otherwise required by applicable law.
By purchasing digital products, you consent to immediate delivery and acknowledge that your statutory withdrawal right may expire once delivery begins, where permitted under applicable law.
If you have questions about a specific item, please contact us before purchasing.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and place a separate order for the new item once the return is accepted.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification, subject to applicable exceptions under EU law.
To qualify for a return, the item must be in the same condition that you received it, unused, and in its original packaging where applicable. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@teamlube.com.